Terms of use

You are responsible for checking your own information before using it elsewhere. This includes reviewing any notes, drafts or examples you prepare in the app.

If you are unsure about your circumstances, you should consider seeking advice from a qualified benefits adviser or specialist support organisation. You should not rely on PIP Companion as your only source of information.

You should keep your login details secure, provide accurate account information and avoid sharing access to your account with other people.

We may restrict or remove access if the service is misused, if an account is used in a way that could affect other users, or if we need to protect the service.

You choose what information you enter. Sensitive claim preparation content is protected when stored. Basic account details are kept so we can manage accounts, subscriptions and security.

You can read more in our Privacy Policy and our data handling guide.

Some features may be free, and some features may require payment. The pricing page explains what is included before you choose to unlock paid access.

Payment terms, pricing and access may change over time. If that happens, we will aim to keep the information clear before you make a purchase.

We aim to keep PIP Companion available, but we cannot guarantee uninterrupted access. There may be times when the service is unavailable because of maintenance, technical issues or changes outside our control.

Features may change as the product improves. We will try to keep the experience clear and supportive when changes affect how you use the service.

PIP Companion helps you prepare information, but you remain responsible for any information you submit outside the app.

We are not responsible for decisions made by the DWP or any other organisation. We cannot guarantee the accuracy, completeness or suitability of user-generated notes.